Returns & Exchanges Policy

We want you to be fully satisfied with your creative supplies; if your Canson paper or rolls arrive damaged or do not meet your expectations, you may return them within 30 days of delivery. Please ensure all items are in their original packaging and unused to maintain the integrity of the professional-grade paper.

1

Initiate Your Request

Contact our support team with your order number and a brief description of the reason for the return.

2

Prepare the Package

Carefully repack the items in their original protective tubes or flat boxes to prevent creasing or moisture damage during transit.

3

Ship to Studio

Affix the provided return shipping label and drop the package off at any authorized carrier location.

4

Receive Refund

Once our quality control team inspects the paper, your refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing